Check out our most frequently asked questions below. If you still need help, please contact us here.
Shipping
When will my order ship?
All orders are processed within 1-3 business days after receiving your confirmation email. You will receive another notification when your order has shipped
How long will shipping take?
Your shipping option will be based on the courier picked at checkout.
What are your shipping courier options?
- UPS
- FEDEX
- USPS
Where is the shipping location?
Charlotte, NC
Returns
How can I make a return?
You can send an email to info@openyourcloset.net to request a return.
Check out the Refund Policy page.
When will I receive my refund?
Please remember it can take up to 5-7 business days for your bank or credit card to process and post the refund. It depends on your financial institution.
Payment
What are your payment methods?
You have the option to pay for orders using American Express, Apple Pay, Discover, Meta, Google Play, Mastercard, PayPal, Venmo and Visa.
Do you offer Payment Installments?
We offer Shop Installment payments for orders.