Order Support
If you need assistance with an order from your employee store, we’re here to help. Please review the information below for answers to common questions.
If you still need assistance, contact our support team at:
Order Status
Once your order has been placed, you will receive an order confirmation email.
When your order ships, you will receive a shipping confirmation email with tracking information.
You may also review your orders by signing into your account.
Order Changes
Orders are processed quickly once submitted.
If you need to make a change to your order, please contact support as soon as possible. Changes may not be possible once production begins.
Production Time
Most employee store orders are produced within 5–7 business days after the ordering period closes.
Production timelines may vary depending on the program.
Shipping & Delivery
Shipping details may vary depending on your company’s employee store program.
Orders may be shipped:
• directly to your home
• to a company location for distribution
You will receive tracking information once your order ships.
Sizing Questions
Please review the size chart on each product page before placing your order.
Because apparel is custom decorated, exchanges may be limited.
Exchanges & Defective Items
If you receive a defective or incorrect item, please contact support within 7 days of receiving your order.
Our team will work with you to resolve the issue.
Contact Support
For help with your order, please contact:
Please include:
• your name
• order number
• a brief description of your issue
This will help us assist you faster.