Shipping Policy
Effective Date: March 2026
Thank you for shopping with Open Your Closet. This Shipping Policy explains how and when orders are processed and delivered.
Order Processing
All orders are processed after they are placed and payment has been received.
Many products sold on our website are custom decorated items, which means production may be required before shipment.
Production times vary depending on the product and decoration method. Estimated production timelines are listed on individual product pages.
Production Time
Most orders are produced within 5–7 business days before shipping.
Production time may vary depending on:
order quantity
decoration method
product availability
seasonal demand
Employee store orders may begin production after the store ordering period closes.
Shipping Methods
Orders are shipped using standard shipping carriers such as:
UPS
FedEx
USPS
Shipping options and costs are calculated during checkout based on the shipping address and selected delivery method.
Shipping Time
Shipping time is separate from production time.
Once an order has been completed and shipped, typical delivery times range between 2–7 business days, depending on the shipping destination and carrier.
Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information.
You may also view order status by signing into your account on our website.
Employee Store Orders
For employee store programs, shipping options may vary depending on the organization.
Orders may be:
• shipped directly to an employee's home address
• delivered to a company location for distribution
Specific details will be provided within the employee store.
Shipping Delays
While we work hard to meet production and shipping timelines, delays may occur due to:
carrier delays
weather conditions
supply chain disruptions
high seasonal demand
We appreciate your understanding if delays occur outside of our control.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing your order.
Open Your Closet is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist.
Contact Us
If you have questions about shipping or delivery, please contact:
or
Phone: 704-996-9626